Our customer survey, conducted in early 2026, shows that customer satisfaction among Tamtron Finland’s customers is at a high level. The results reflect strong trust, effective collaboration, and the quality of our solutions—all of which are key to building long-term mutually beneficial relationships. Our customers’ willingness to recommend Tamtron reinforces our belief that our solutions deliver tangible value in their daily operations.

A customer survey conducted by Tamtron in early 2026 shows that, overall, our customers are very satisfied with our operations. Based on the survey, the average customer satisfaction score is 4.2/5, and the Net Promoter Score (NPS), which measures willingness to recommend, is 56, clearly exceeding the benchmark (39).

Above all, the results speak to trust: our customers view Tamtron as a reliable partner whose solutions work and with whom collaboration is smooth. Customer feedback particularly highlights the ease of collaboration, product quality, and expert service. The smooth implementation of projects and long-term customer relationships also emerge as key strengths.

"Good collaboration, quick responsiveness and high-quality solutions - Tamtron is a reliable partner"

Many respondents say they actively recommend Tamtron to their network or serve as a reference for their own customers. This demonstrates strong customer trust and shows that our solutions add value to our customers’ daily operations.

At the same time, the customer survey serves as an important tool for us in the continuous development of our operations. We listen closely to our customers and use their feedback to improve both our services and our solutions.

We would like to thank all our customers for their valuable feedback. Our customers are at the heart of our operations, and we continuously develop our operations based on their needs.

What is NPS?

The Net Promoter Score (NPS) measures how likely customers are to recommend a company or its products to others. NPS is based on a scale of 0–10, where respondents are divided into three groups: promoters (9–10), passives (7–8), and detractors (0–6). The final NPS score is calculated by subtracting the percentage of detractors from the percentage of promoters. A positive NPS indicates a good customer experience, and a score above 50 is considered excellent in a B2B environment.