At the heart of all Tamtron operations, is our customer service. Tamtron’s truck scale certification and maintenance contract manager Harri Oittinen sums it up: “The starting point for everything we do at Tamtron is to ensure that the customer can focus on their own business. All matters related to weighing can be transferred to our care and trust that things will be taken care of quickly and with high quality. Our goal is for the users of our weighing solutions to have as smooth a daily life as possible and efficient, error-free weighing processes.”
LONG-TERM CUSTOMER RELATIONSHIPS ARE BUILT WITH COOPERATION AND SERVICE
Tamtron has served thousands of satisfied customers all over the world over the years, many of whom have been customers for decades. The secret of a long-term customer relationship lies in effective cooperation, service and flexibility, as well as high-quality, sustainable products.
Tampereen Autokuljetus Oy is one of Tamtron’s long-time customers. Ilkka Mattila, CEO of the company, has been very satisfied with the Tamtron products and customer service: “We have been using Tamtron weighing systems for over 30 years – I can warmly recommend Tamtron. We have really good experiences with their weighing systems – the user-friendliness and reliability, as well as Tamtron’s customer service, ”concludes Mattila.
WEIGHING EXPERTS ARE EASY TO REACH
Matti Koljonen, Combilift Product Manager at Berner Koneet has also been pleased by Tamtron’s service and reliability: ”I have been very pleased with service I’ve got. Tamtron has installed the scales for us itself, in addition to which they have also taught our own mechanics to install these forklift scales. Everything Tamtron has promised has been kept, and always on schedule. Yes, such a familiar and reliable partner is an important and integral part of our business”, he concludes.
Tamtron’s customer service receives also praise from KuMeKo Forest. Special thanks go to Tamtron’s weighing professionals, who are easy to reach and there to help with their expertise.
“Our contacts keep us really up to date on everything, including upcoming updates and changes. Also in case of a problem, Tamtron will be in direct contact with the drivers to locate the point to be repaired quickly. Our thoughts and wishes are listened to with a sensitive ear – and most importantly, things are also developed based on that. We have been very satisfied with the cooperation”, concludes Amanda Peltomäki Chief Operating Officer of KuMeKo Forest.