Operating as Tamtron’s Dealer Provides Many Advantages

Tamtron’s products and services are available in more than 50 countries. However, this would not be possible without a comprehensive network of certified distributors, or dealers. Dealers are qualified operators who represent Tamtron locally and provide expert service throughout the lifecycle of weighing solutions.

The co-operation can be seen as both reducing the distance between parties involved in weighing solutions and opening new opportunities for them. Dealers bring Tamtron’s weighing solutions closer to international customers, thus strengthening the company’s position, expanding the service capacity of the companies acting as dealers, and helping end-users improve their production efficiency with weighing solutions that are better adapted to their needs.

Dealers get significant added value from Tamtron’s network

Tamtron’s dealers are either weighing companies themselves or serve a specific industry, such as forestry or construction equipment segments. Their customers are looking for weighing components or complete solutions that can be easily integrated into their technical solutions and production, which will improve efficiency, for example in the weighing process that is used as a basis for invoicing.

Whatever the profile of the end-user and dealer, the main advantage of the arrangement for both parties is the dealer’s more comprehensive service offering. Dealers are in regular contact with their customers, and being part of a distributor network allows them to expand their sales portfolio. As an added strength, Tamtron’s solutions are based on decades of experience and expertise, its products are of high quality, and it’s known as a pioneer in its field. This allows dealers to ensure that the weighing products and services they sell to their customers are reliable and deliver real benefits even in demanding use.

Tamtron trains all its dealers

Tamtron organises training sessions in Finland 2-3 times a year, attended by distributors from all over the world. The training is about 80 % technical and covers the installation, calibration, and commissioning of the products. As weighing solutions are installed in different ways on different machines, there are often machines from different manufacturers on site, allowing the participants to get hands-on experience of the different installation procedures.

The three-day training and all the necessary technical manuals form a package that enables the dealer to act as a local representative of Tamtron. The trainings are highly appreciated and have received good feedback from the distributor network. Typically, distributors have reported that attending the training was valuable, increased their confidence in providing the right solutions, and strengthened their ability to install scales.

Tamtron’s products and solutions are based on quality and reliability, so the company believes that support must not only be at the same level but accessible in the future as well. Tamtron does not just sell products, but service, and because of this, agents with the capacity to cover regions or even whole countries play an important role.

To ensure that distributors are well placed to support the end users of weighing solutions, Tamtron is proactive in its distributor network and ensures that distributors receive support when they need it. Tamtron offers its dealers technical and commercial support through familiar contacts and strives for a near real-time accessibility. For many operators, the ability to access support quickly in a network spread across different time zones has been significant. Positive feedback has also been received, for example, on the fast and smooth delivery of spare parts.

As part of active cooperation, Tamtron meets its dealers regularly and is happy to participate with them for example in a wide range of trade fairs. The further away from Europe one goes, the more added value and support the presence of a factory representative from the other side of the world often provides.

Tamtron’s dealer support includes:

• Training
• Familiar contact person
• Technical documentation
• Product material for marketing
• An extranet providing up-to-date information
• Regular meetings and representative presence